Vendora Legal
Refund and Cancellation Policy
Last updated: 8 September 2026
This policy applies unless a signed proposal, quotation or service agreement states different refund or cancellation terms. Please review the applicable agreement before making payment.
1. Before work begins
A client may request cancellation in writing before Vendora starts work or commits resources. Any refund will be reduced by non-recoverable payment charges, approved third-party costs and work already completed.
2. After work has started
Because consultancy, account setup, design, listings, research, advertising management and lead-generation services involve reserved time and customized work, payments for completed stages and work already performed are not refundable. If a project is cancelled, Vendora will provide completed or paid-for deliverables where practical and permitted.
3. Deposits and advance payments
Deposits reserve team capacity and allow work to begin. The refundable portion, if any, depends on completed work, committed resources and the terms of the written agreement. A deposit is not automatically refundable after work has started.
4. Alibaba.com and third-party fees
Alibaba.com memberships, verification, advertising spend, payment-processing charges, software, media, logistics and other third-party fees are governed by the provider’s own terms. Vendora cannot refund money paid to or already committed with a third party unless that provider returns it to Vendora for the client.
5. Subscription or ongoing services
For monthly or ongoing management, cancellation must be submitted in writing before the next billing or renewal date stated in the agreement. Work and fees for the current committed period remain due. Cancellation stops future service after the applicable notice period; it does not normally create a refund for time already reserved or work performed.
6. Service concerns
If you believe a deliverable does not match the written scope, notify us promptly with specific details. We will review the concern and, where appropriate, correct the work, complete an omitted deliverable, offer service credit or consider a proportionate refund for an undelivered portion.
7. How to request cancellation or a refund
Email contact@vendorasmc.com with your company name, service, invoice or agreement reference, payment date, reason and requested resolution. Requests should be made by an authorized client representative.
8. Review and processing
We aim to acknowledge a complete request within five business days. Approved refunds will be returned, where possible, through the original payment method. Bank and payment-provider processing times may apply.
9. Legal rights
Nothing in this policy removes any non-excludable right or remedy available under applicable law. If a signed agreement provides stronger rights, those terms will apply.
Questions? Contact Vendora at contact@vendorasmc.com or call 0310 1788441.